About At Your Service Insurance Team 

 Meet Your Agents 

Jennifer Medrano 

Hi. My name is Jennifer. I am one of the founders and owners of our agency. We opened our doors in May of 2005. Before opening our doors, I was a family support worker in a program that teaches new moms how to take care of and communicate with their babies. I have always had a passion to help others and I show that everyday in my work. I am blessed to have such good employees working for me including three of my daughters and my neice that are also agents in our company. At home I still have a sixteen year old son and a seven year old daughter who has special needs. In our free time my husband, me and my children love to be in nature. We have a farm and several cows including a Holstein cow named Betsy who is our family pet along with our dog SoloVino. I also like to write in my spare time and am slowly working on a novel about my life. God has been so good to my family and we do our best to give our customers a place that they can trust and know that we have them covered. Not only as their insurance agency, but also as their friend. 

Crystal

Hi. I’m Crystal. I am one of the founders and co owners of the agency. I enjoy what I do. You will find me always happy and laughing anytime you stop by our office. I love joking around with our clients and a lot of clients ask for me specifically when they come in. In my free time, my husband, daughter and I love to vacation at Disney World. I would live there if I could! I also enjoy cooking for my family and going to my daughter’s soccer games. I have an adult son who also works with us in the agency.  I have a photogenic memory and can remember each and every conversation that I’ve ever had with a client. I am a strong believer that people like to be called by their first names when coming to see us and I make a point in doing that. Me and Jennifer make a great team as business owners. We’ve been good friends with each other since we were teens and she has the book sense and I have the rest of the sense! She completes me and I complete her. So between the two of us, we have everything covered.

Stephanie

Hi I’m Stephanie. I’ve been an agent for At Your Service Insurance Agency since 2018. My mom, Jennifer, is one of the founders and owners of the agency. I am more than just an agent at the office. I am also the office manager. I manage all of our employees and I assist in lots of areas in running the business. In my free time, I am an avid animal lover and I enjoy playing with my two dogs Junior and Baby. I love family pictures and I own tons of picture albums. I am also a fanatic for antiques and I scrounge every antique store that I can find whenever I travel to new places. I even go to local second hand stores on the weekends to see what I can find. My house is decorated with a lot of the treasures that I’ve found over the years. I also have a young son and I spend a lot of time taking nature walks with him and reading to him. He loves books and we have a big library collection at home. I am the most organized out of all of us at our location and people always tell me that I should have been a teacher instead of an insurance agent. I always look for an opportunity to grow and learn more and I am always studying and looking up new technologies to help run our business. I love taking care of our customers and I have grown really close to a lot of them and their families. You can probably guess which desk is mine when you come into the agency. Mine is the most organized and has tons of pictures and fun little antiques that I have brought in. Stop by and see me some time! 

Miracle 

Hi. My name is Miracle. I’m an agent for At Your Service Insurance and am also one of Jennifer’s daughters. I have been with the agency for the past ten years. I really like working with my mom and I enjoy meeting new people and helping them with their insurance needs. When I’m not working, I love to spend time with the my three boys. We love to cook together. I’m also a good artist and I like to do hair and make up whenever I get the chance. We have two dogs and I take them with me wherever I go when I’m not at the office. They’re like my children as well  Working at the office gives me so many opportunities to bring out my creative side and I think our customers love me for that! You will more than likely always see me at the office. I feel like I live there most of the time! 

Holly

Hi. I’m Holly but most of my family and friends call me by my middle name Daniela. I work in customer service and am studying to be an agent. I am one of the newer employees at the agency as I just graduated from East Jessamine County High School in 2024. I did work two summers while I was still in high school so I was well trained when I started full time. I am usually the person that answers the phones at our office and take payments and I do a lot of the clerical work. My aunt Jennifer is one of the owners of the agency. In my free time, I enjoy running and listening to music. I also love soap operas and can binge watch them for an entire weekend. I really like working with my family and I am excited to become an agent. I have brought a lot of new technology ideas to the agency that I am excited to implement! 

Tania

Hi my name is Tania and I work in customer service for At Your Service Insurance. I assist with phone calls, payments, emails and other clerical work. I have been with the agency since 2021. I love talking to the people that come into the office and am always excited to see our regular customers come in. In my free time, I spend a lot of time volunteering for my church. I also am a big fan of coffee drinks and especially love the fall flavored drinks! I have a son who is still small and we really enjoy being together as much as we can. I am so happy to be working in the agency and getting to help others. I enjoy my job and I always give my job and my customers 100 percent of me. 

Amanda

Hi. My name is Amanda. I’m a customer service representative for At Your Service Insurance. I am the employee that has been at our agency the longest apart from Jennifer and Crystal. I started working at the agency in 2009 and have been here ever since. My 3 kids and I really enjoy spending time together in our free time. I also volunteer a lot for my church. I’m a cancer survivor and I don’t take a day for granted. I enjoy each and every day. I’m always the early bird at the office and I love getting our office ready for the day. People tell me that I am the most patient person that they’ve ever met and I think that’s why our customers love me so much. When I was going through cancer, a lot of our customers sent me messages of encouragement and that meant the world to me and my recovery. I love all of our customers as if they were family. 

Jackson

Hi. My name is Jackson and I’m a customer service representative for At Your Service Insurance. I started working here in 2024. I’m also a college student and am studying to be an anesthesiologist. I currently work in the office three days a week. I really like working in the office. Everyone is like a family to me. In my free time, I like to spend time with my girl friend, fishing, hiking, reading books, and sleeping. I love meeting new people and this experience will help me build skills that I will use for the rest of my career. 

Lizeth

Hi. My name is Lizeth. I’m a secretary for At Your Service Insurance. You will probably see me at my desk as soon as you walk in the door as I am the person that greets our customers and assist with their needs. In my free time, my husband, daughter and I love to go to the lake. We love boating and fishing. We also love to take road trips and discover new places. I am so thankful for the opportunity to work here at the agency and I love helping every person that walks in our door. 

Elidio

Hello. My name is Elidio. I am an agent for At Your Service Insurance Agency. I have been with our agency for fourteen years. My mom, Crystal is one of the founders and owners. I really enjoy working with our customers and helping them save money on their insurance. In my free time I live to go hiking at Red River Gorge with my dog Comet. I also live going to the gym to work out. I’m a single dad to two beautiful little girls and I spend a lot of time with them as well. I enjoy working with our agency and getting to meet a lot of new people. I also like to bring new ideas to the insurance field. 

 Ashley 

Hello. My name is Ashley. I’m an agent for At Your Service Insurance and have been for the past twelve years. I’m also Jennifer’s oldest daughter. Mom opened the agency when I was eleven so I pretty much grew up at the office. I am also an RN and work in cardiology on the days I’m not in the office. I love helping others and I love working with my family. In my free time, I enjoy taking my dog Missy on walks at the park and reading. I am a great multi tasker and I love new challenges. Working in the office gives me the opportunity to work with all different types of people and it makes me happy to help others feel secure with their insurance needs. 

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